Privacy Policy for EuroJee-Neet

1. Information We Collect

Visitor Information

As a visitor browsing our Website, you're not required to provide Personal Data. However, we automatically collect certain information to improve security, analyze user behavior, and enhance your experience. This includes device information, browser type, IP address, and pages visited.

Registration and Account Information

When you register, purchase courses, or interact with our Services, we collect:

• Contact details: Name, email address, phone number, mailing address, display picture
• Identity verification: Date of birth, academic records, government ID documents (Aadhaar, Passport, Voter ID)
• Demographic information: Gender, age (for scholarship eligibility)
• Billing information: Payment details processed through secure gateways like Razorpay, CCAvenue, or PayU
• Account preferences: Course selections, study preferences, notification settings
• Communication records: Customer service interactions, chat transcripts, call recordings

Usage Information

We collect data about how you interact with our Services:

• Course activity, study materials accessed, search queries
• Device identifiers, operating system, browser information
• Connection data, IP address (indicating general location)
• Cookies, web beacons, and similar tracking technologies

Payment Information

We use registered payment gateways for all transactions. While you may save payment details with these gateways, we only store the last 4 digits of your card number. All payment processing occurs through secure third-party providers—we do not access your complete card information.

2. How We Use Your Information

We process your Personal Data when necessary to:

• Deliver the Services you've requested
• Comply with legal obligations
• Pursue legitimate business interests
• Fulfill contractual obligations
• Protect vital interests of users

Service Delivery and Improvement

Your information helps us:

• Provide, analyze, and improve our Services
• Personalize your learning experience with customized study materials and recommendations
• Determine geographic location for localized content
• Respond efficiently to inquiries and support requests
• Verify eligibility for trials and offers

Communication

We use your contact information to:

• Send account updates and service announcements
• Provide customer support
• Deliver marketing communications about new features, courses, and offers
• Conduct surveys and gather feedback

Marketing and Recognition

With your consent, we may use your information and achievements (JEE/NEET exam results, Olympiad selections, NTSE, KVPY results) for marketing and publicity purposes.

3. Data Retention

We retain your Personal Data as long as necessary to provide Services or fulfill the purposes for which it was collected. Even after account termination, we may retain certain information to:

• Comply with legal and regulatory obligations
• Exercise or defend legal claims
• Prevent fraud and maintain security
• Maintain accurate business records
• Resolve disputes and enforce agreements

4. Information Sharing

We share your Personal Data only in these circumstances:

Legal Requirements

We disclose information when required by law, court orders, or legal processes, and to protect our rights, your safety, or others' safety.

Service Providers

We engage third-party service providers for:

• Marketing, advertising, and communications
• IT infrastructure and technical support
• Payment processing
• Customer service assistance
• Data analytics and optimization

Banking Partners

With your explicit consent, we may share information with banking partners who can offer financial aid or education loans.

Corporate Changes

In the event of merger, acquisition, or restructuring, your Personal Data may be transferred to the successor entity.

Other Third Parties

We may share data with accountants, auditors, lawyers, and other professionals on a need-to-know basis for business operations, fraud prevention, and risk management.

We do not sell or rent your Personal Data to third parties for marketing purposes without your explicit consent.

5. Security Measures

We implement technical and administrative safeguards to protect your Personal Data:

• SSL certification for secure data transmission
• Firewalls and data encryption
• Physical access controls to data centers
• Access authorization controls
• 64-bit encryption for password storage

While we strive to protect your information, no online transmission is completely secure. If you suspect unauthorized account access, contact us immediately at campus@eurojeeneet.com.

6. Use by Minors

Our Services are intended for users aged 18 and above. Minors (under 18) may use our Services only under the supervision and consent of a parent or legal guardian. By allowing a minor to use our Services, the parent/guardian accepts full responsibility and agrees to our Terms of Use and Privacy Policy.

We reserve the right to terminate accounts if we discover unauthorized use by minors or inaccurate information provided during registration.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your device and preferences
• Keep you logged in
• Analyze how you interact with our Website
• Personalize content and recommendations
• Track user trends and improve our Services

You can disable cookies in your browser settings, but this may limit Website functionality. We do not store Personal Data in cookies.

8. Third-Party Links

Our Website may contain links to external websites not under our control. We are not responsible for the privacy practices or content of these third-party sites. Please review their individual privacy policies before providing any personal information.

9. Your Rights and Choices

Marketing Communications

You can opt out of marketing emails by contacting us at campus@eurojeeneet.com.

Data Access and Correction

You have the right to:

• Access your Personal Data
• Correct inaccurate information
• Request data deletion (subject to legal retention requirements)
• Withdraw consent for data processing

To exercise these rights, email us at campus@eurojeeneet.com.

10. Intellectual Property

All content on our Website, including text, graphics, videos, software, and course materials, is protected by copyright and trademark laws. You may use this content for personal, non-commercial purposes only. Any unauthorized copying, distribution, modification, or commercial use is strictly prohibited.

11. Grievance Officer

For any concerns or complaints regarding this Privacy Policy or our data practices, contact:

Grievance Officer

📧 Email: campus@eurojeeneet.com

We will acknowledge and respond to your concerns within a reasonable timeframe as required by applicable law.

12. Policy Modifications

We may update this Privacy Policy at any time without prior notice. Continued use of our Services after changes indicates your acceptance of the modified policy. If you disagree with changes, you may terminate your account by emailing campus@eurojeeneet.com.

13. Governing Law

This Privacy Policy is governed by Indian law. Any disputes arising from this policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act of 1996, with proceedings conducted in English.